Frequently Asked Questions
Everything you need to know about Hirotaka Jewelry and your online shopping experience.
Where are Hirotaka Jewelry pieces manufactured?
All Hirotaka Jewelry pieces are meticulously handcrafted by skilled artisans in Tokyo, Japan, ensuring the highest standards of quality and precision.
What shipping methods do you offer for international orders?
We offer insured express shipping worldwide via DHL or FedEx. Shipping times typically range from 3 to 7 business days depending on your location.
How should I care for my 10k or 18k gold jewelry?
To maintain the brilliance of your jewelry, clean it gently with a soft cloth. Avoid contact with harsh chemicals, perfumes, and pools. Store each piece separately in its original Hirotaka pouch to prevent scratching.
What is your return and exchange policy?
We accept returns and exchanges on unworn items in their original packaging within 14 days of delivery. Please note that personalized or final sale items are not eligible for return.
Do you provide a warranty for your jewelry?
Yes, Hirotaka offers a one-year limited warranty against manufacturing defects. If your piece requires repair due to a defect within this period, we will provide the service free of charge.
Are duties and taxes included in the checkout price?
For international orders, import duties and taxes are calculated at checkout for most countries to ensure a seamless delivery experience with no hidden fees upon arrival.