
Frequently Asked Questions
What are your shipping options and delivery timelines?ā¼
We offer complimentary express shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping timelines vary by destination and customs processing.
What is the Hirotaka Jewelry return policy?ā¼
We accept returns of unworn, pristine items within 14 days of delivery. Please ensure all original packaging and certificates are included to qualify for a full refund.
Which payment methods do you accept online?ā¼
Our secure checkout supports all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment solutions like PayPal and Apple Pay for your convenience.
How do you ensure the quality of your jewelry?ā¼
Each piece is handcrafted in Japan using premium materials like 10K gold and ethically sourced stones, undergoing rigorous quality control to meet our exacting standards of excellence.
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